Not every competitor is your enemy

We're big believers in "what goes around, comes around" at Clockwork Cleaning Services and regularly refer our clients to our suppliers to help them out (seeing as we've used the suppliers on a regular basis and implicitly trust them to do a great job).

Sometimes though it happens the other way round - like yesterday when we were asked to help out with a half million square foot clean up operation for a distribution centre on an urgent basis - as you can tell a very, very large job with an almost immediate turn-around is not always possible to respond to (though we try very, very hard in all cases!)

As part of our company values the customer comes first ALWAYS so to ensure our client was not let down we put the word out and up stepped The MSS Group, a facilities management company in Cardiff to offer their specialist clean-up help.

After a brief introduction yesterday and some time spent discussing the clients requirements we were pleased to see that the MSS Group shares the same important values of customer focused service and total dedication as we do so we felt more than comfortable to refer them to our client.

Thanks guys, your help really will be appreciated!

Plus is this something to learn from? Quite possibly, consider this: Not every competitor is your "enemy" - in the 21st century it will become more important and crucial for companies to (at times) pool their resources and ensure the client gets the end benefit - as well they should seeing as they're the ones that are paying.